This Cloudmart Support Policy ("Support Policy") accompanies the Cloudmart Terms of Service, available at https://cloudmart.ws/terms or a successor URL (the "Agreement") entered into between you ("Customer") and Cloudmart. Capitalized terms used in this Support Policy that are not defined herein have the meanings given to them in the Agreement.
Cloudmart offers support services for the Service ("Support ") in accordance with the following terms:
A. Support Hours. Support is provided 24 hours per day, 7 days per week.
B. Incident Submission and Customer Cooperation. Customer may report errors or abnormal behavior of the Service ("Incidents") by contacting Cloudmart via email at firstname.lastname@example.org.
C. Incorrect Orders and Delivery Issues. In an event of the customer receiving an incorrect or incomplete order or the customer has any issues with the product or with the delivery they can submit a report by contacting Cloudmart via email at email@example.com or by our customer support 920010951.
Customer will provide information and cooperation to Cloudmart as reasonably required for Cloudmart to provide Support.
D. Incident Response. Cloudmart's Support personnel will assign a priority level ("Priority Level") to each Incident and seek to provide responses in accordance with the table below.
E. Exclusions. Cloudmart will have no obligation to provide Support to the extent an Incident arises from: (a) use of the Service by Customer in a manner not authorized in the Agreement or the applicable Documentation; (b) general Internet problems, force majeure events or other factors outside of Cloudmart's reasonable control; (c) Customer's equipment, software, network connections or other infrastructure; or (d) third party systems, acts or omissions.
Questions or comments about our support policy? Customer service inquiries?